The project is designed to support the government of Ukraine in the implementation of public administration reform (PAR), which aims to build a people-centric service state exercising best European practices of good governance.
PAR is one of the three fundamentals (next to the rule of law and economic governance) in the EU Enlargement strategy, and therefore for the EU accession process. Capable state machinery is also essential for the recovery and reconstruction of Ukraine.

The project is aimed at assisting the Government of Ukraine in the implementation of its Strategy of Public Administration Reform for the period 2022-2025 and its Implementation Plan, as well as its amendments or successor in context on ongoing war and National Recovery and Development Plan.
Specific objectives are as follows:
- Delivery of high-quality services and development of user- friendly administrative procedure for citizens and businesses is ensured;
- A system of professional and politically neutral public service is built, focused on safeguarding citizens’ interests;
- Effective state institutions, accountable to citizens are built, that develop public policies and successfully implement them for the country’s sustainable development.

• Outcome 1. Delivery of high-quality services and development of user- friendly administrative procedure for citizens and businesses:
o Implementation of administrative procedures and harmonising legal acts with the Law on Administrative Procedure supported, including drafting proposals on relevant legislative amendments.
o Civil servants and interested parties trained on the Law of administrative procedure and overall awareness on the Law of administrative procedure raised among public servants and citizens.
• Outcome 2. A system of professional and politically neutral public service, focused on safeguarding citizens’ interests:
o Merit-based recruitment is ensured, including updated selection procedure to improve the assessment of candidates’ competencies, enable assessment in the remote mode, and ensure non-discrimination and equitable access in the competitive recruitment process for all candidates
o Increased participation of women in competitions for category A posts, based on their competencies, merits and achievement.
o Civil service popularized, including with attracted younger talent.
o Comprehensive salary reform model developed and civil service job classification introduced.
o HRMIS rolled-out that allows for, inter alia, gathering and analysing quantitative and qualitative data on men and women representation in various civil service posts;
o Improved procedures and tools of civil servants’ performance appraisal, aligned with strategic planning and reporting processes.
o Development and support of organisational and managerial culture, and ethical behaviour in civil service, focusing on collaboration, results and people-centeredness.
o Implementation of an in-service training programme for civil servants in category A, B and C positions on people management and performance management supported, as well as for employees of people management departments.
o Professional onboarding programmes for civil servants supported.
o Development and support to implementation of in-service training programmes for civil servants on project management, strategic planning, management, and European integration.
o Review of the civil service training system undertaken with drafted proposals for its further development, including equal opportunities for education providers of different forms of ownership in the area of civil servants’ in-service training and increased functionality of the knowledge management web-portal in the area of professional training.
o Support and common approach to the admission, employment and exit from service in local self-government and aligned with those defined in the Law on Civil Service, pending the adoption of the Law on Service in Local Self-Government.
• Outcome 3. Effective state institutions, accountable to citizens, that develop public policies and successfully implement them for the country’s sustainable development:
o Improved system of legal drafting, in particular through unification of rules for legal drafting and review of legal drafts.
o Improved process of public consultations and consultations with civil society on public policy development and policy implementation, including implementation of a public consultations module within the online platform for interaction of executive bodies with citizens and civil society.
o Improved organisation and operating procedures of central executive bodies, including steering and coordination mechanisms, organisational structure, clear definition and allocation of functions and competences, elimination of their duplication, and accountability for results, in line with the principles of managerial accountability defined by OECD/SIGMA.
o Ministries’ non-essential functions and competences are assigned to other central executive bodies, transferred to local executive bodies or local self-governments as part of decentralisation, or abolished by the state.
o Electronic archiving improved.
o Updated legislation on citizens’ submissions and public information, in particular the Law on Citizens’ Petitions. Introduced modern tools and approaches for processing and review of citizens’ submissions based on “single window” principle.