Modular Administrative Service Centres open in Dnipropetrovsk and Poltava Oblast: What services will locals and internally displaced people receive

New modular Administrative Service Centres (ASCs) have opened in Kryviy Rih, Dnipropetrovsk Oblast, and Velyki Sorochyntsi, Poltava Oblast. In these centres, local residents and internally displaced persons will be able to process documents, register their place of residence and businesses, and also receive services for veterans, the Delegation of the European Union to Ukraine reported.

The new modular ASC in Kryvyi Rih is part of the city council’s Viza Administrative Services Centre (the Diia.Centre). One of its key features is the renovated “I Am Veteran” office, the first modular centre in Dnipropetrovsk Oblast to operate on a “one-stop shop” basis, providing veterans and their families with access to 600 different public services delivered by a team of 14 administrators who ensure the provision of efficient and high-quality services. In Velyki Sorochyntsi, the first modular Diia.Сentre in Poltava Oblast delivers more than 290 administrative services. The ASC there has six workstations, with plans to expand, as well as six remote workstations in the community’s local administrative offices, allowing residents to access essential services closer to home. The centre’s staff members use modern server equipment and an information system that ensures the efficient delivery of public services and rapid processing of requests. More than 150 specialized services for veterans and their families are also available. In addition, it is equipped to issue ID cards and international passports.

The centres were created in cooperation with the European Union and the United Nations Development Programme (UNDP) in Ukraine, in partnership with the Ministry of Digital Transformation of Ukraine. The total cost of building and equipping the administrative service centre in Kryvyi Rih was $230,000, while in Velyki Sorochyntsi it was $250,000. This initiative was made possible thanks to a significant contribution from the two communities, which funded the construction of the foundation and the connection to the water, sewerage, and electricity networks. The centres meet inclusion standards and are fully accessible for people with limited mobility.