MinDigital, the EU, and UNDP open two modular administrative service centres in Dnipropetrovsk and Poltava oblasts

The new administrative service centres will provide convenient access to public services and reduce administrative barriers for community residents

The European Union and the United Nations Development Programme (UNDP) in Ukraine, in partnership with the Ministry of Digital Transformation of Ukraine, have built and equipped two modern administrative service centres (ASCs) in Kryvyi Rih, Dnipropetrovsk Oblast, and Velyki Sorochyntsi, Poltava Oblast.

The new ASCs will offer a wide range of services, including residence registration, social services, passport issuance, business registration, veteran support services, and free legal assistance. Visitors will be able to use an electronic queue, submit documents online, and receive consultations.

The new modular ASC in Kryvyi Rih is part of the city council’s Viza Administrative Services Centre (the Diia.Centre). One of its key features is the renovated “I Am Veteran” office, the first modular centre in Dnipropetrovsk Oblast to operate on a “one-stop shop” basis, providing veterans and their families with access to 600 different public services delivered by a team of 14 administrators who ensure the provision of efficient and high-quality services.

In Velyki Sorochyntsi, the first modular Diia.Сentre in Poltava Oblast delivers more than 290 administrative services. The ASC there has six workstations, with plans to expand, as well as six remote workstations in the community’s local administrative offices, allowing residents to access essential services closer to home. The centre’s staff members use modern server equipment and an information system that ensures the efficient delivery of public services and rapid processing of requests. More than 150 specialized services for veterans and their families are also available. In addition, it is equipped to issue ID cards and international passports.

This initiative was made possible thanks to a significant contribution from the two communities, which funded the construction of the foundation and the connection to the water, sewerage, and electricity networks. The total cost of building and equipping the administrative service centre in Kryvyi Rih was $230,000, while in Velyki Sorochyntsi it was $250,000. The centres meet inclusion standards and are fully accessible for people with limited mobility.

Maryna Bobranitska, Head of the Department for the Systemic Development of Administrative Services at the Ministry of Digital Transformation of Ukraine, expressed her gratitude to the partners for their cooperation, support of Ukrainian communities, and contribution to the improvement of administrative services. “We continue to work to ensure that high-quality administrative services are available to everyone, regardless of their place of residence or circumstances. The new ASCs in Kryvyi Rih and Velyki Sorochyntsi allow residents to receive a wide range of public services quicker, more easily, and in more convenient settings. The transformation and digitalization of the ASCs remain a priority in the development of administrative service delivery,” Bobranitska said.

Stefan Schleuning, Head of Cooperation at the EU Delegation to Ukraine, highlighted the European Union’s commitment to strengthening local infrastructure and improving access to public services. “This is an investment in the future. By expanding access to quality and much needed services, we are helping to boost social inclusion and regional development. The European Union remains dedicated to supporting local initiatives that empower communities, contributing to both their recovery and long-term growth,” Schleuning stated.

Jaco Cilliers, UNDP Resident Representative in Ukraine, emphasized the critical role of accessible public services and digital transformation in community development. “The ASCs in Kryvyi Rih and Velyki Sorochyntsi are more than just modern service centres, they represent a significant step towards building sustainable, inclusive, and digitally connected communities. Together with our partners, we are committed to ensuring equitable access to quality services for all, including internally displaced persons and veterans, as this approach fosters social cohesion and resilience,” Cilliers said.

Background

The new administrative service centres in Kryvyi Rih and Velyki Sorochyntsi are an example of a comprehensive approach to recovery, implemented in cooperation with the Ministry of Digital Transformation of Ukraine and local communities in Dnipropetrovsk and Poltava oblasts as part of the flagship “EU4Recovery – Empowering Communities in Ukraine” partnership between UNDP and the EU.

Media enquiries:

Yuliia Samus, UNDP Ukraine Head of Communications; e-mail: yuliia.samus@undp.org